Privacy Policy & Terms of Service

Last Updated: 08.12.2025

Welcome to Drip Irrigation BD (dripirrigation.com.bd). We are committed to protecting your privacy and ensuring a transparent relationship with our customers. This page outlines our Privacy Policy and Terms of Service.

Part 1: Privacy Policy

1. Introduction

This Privacy Policy explains how Drip Irrigation BD (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website dripirrigation.com.bd. By using our site, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that helps us serve you better:

Personal Data: When you place an order or register, we may collect personally identifiable information, such as your name, shipping address, email address, and telephone number.
Payment Data: Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) is processed by our secure payment processors. We do not store full credit card details on our servers.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

3. How We Use Your Information

We use the information we collect to:

Process and manage your orders and payments.
Deliver products (via third-party couriers like RedX, Pathao, or Sundarban).
Send you order confirmations and invoices.
Respond to customer service requests.
Improve our website layout and product offerings.
Send you targeted marketing updates (only if you have opted in).

We do not sell, trade, or rent your personal identification information to others. We may share information with:

Service Providers: Third parties who perform services for us, such as payment processing (e.g., bKash, SSLCommerz), data analysis, email delivery, hosting services, and customer service.
Legal Obligations: If required by law or to protect the rights and safety of Drip Irrigation BD or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies

Our site uses “cookies” to enhance your experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We respect your right to control your data. You have the right to request the deletion of your personal information stored on our servers.

How to Request Deletion: You may request the deletion of your account and associated data by emailing us at info@dripirrigation.com.bd with the subject line “Data Deletion Request”.
Processing Time: We will process valid deletion requests within 30 days, ensuring that all personal data is removed from our active databases, subject to any legal obligations to retain transaction records for tax or auditing purposes.

Part 2: Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Drip Irrigation BD, concerning your access to and use of the dripirrigation.com.bd website. By accessing the Site, you agree that you have read, understood, and agree to be bound by all of these Terms.

2. Products and Services

Descriptions: We strive to ensure that all details, descriptions, and prices of products appearing on the website are accurate. However, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible.
Usage: Our products are intended for agricultural and gardening irrigation purposes. Proper installation is required for optimal performance.

3. Orders and Payment

Acceptance: We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.
Payment Methods: We accept payments via Bank Transfer, Cash on Delivery (COD), and Mobile Financial Services (bKash, Rocket, Nagad).
Pricing: All prices are listed in Bangladeshi Taka (BDT) and are subject to change without notice.

4. Shipping and Delivery

Timeline: We aim to dispatch orders within 24-48 hours. Delivery times vary by location (typically 2-5 business days within Bangladesh).
Costs: Shipping costs are calculated based on weight and destination and will be displayed at checkout.

5. Returns and Refunds

Defective Items: If you receive a damaged or defective product, please contact us within 3 days of delivery with photographic evidence. We will arrange for a replacement or refund.
Change of Mind: Due to the nature of irrigation equipment, we generally do not accept returns for “change of mind” once the product has been used or installed. Unopened items may be returned at the customer’s shipping expense within 7 days.

6. Limitation of Liability regarding Agriculture

Important: Drip Irrigation BD provides irrigation tools and systems. We are not responsible for:

Crop failure, poor yield, or plant damage resulting from improper installation, misuse of equipment, water quality issues, or environmental factors.
Any indirect, consequential, or incidental damages arising from the use of our products.

7. Intellectual Property

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) are owned or controlled by us.

8. Governing Law

These Terms shall be governed by and defined following the laws of Bangladesh. Drip Irrigation BD and yourself irrevocably consent that the courts of Bangladesh shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

9. Contact Us

If you have questions or comments about this Privacy Policy or Terms of Service, please contact us at:

Drip Irrigation BD Ltd. (DIBL)

Email: info@dripirrigation.com.bd

Address: 2C/81, Parijat Apartment, North Adabor, Shyamoli, Dhaka-1207, Bangladesh

Phone: +880 1324-445400